top of page

Terms and Conditions



We all at ‘Betty Whitehouse’ appreciate and value all of our customers. Our aim is to provide a happy and positive customer experience, though unfortunately this is not the case. We are required to have terms and conditions which are detailed in the following paragraphs below.

You must be at least 18 years of age to use our website. By using our website and by agreeing to these terms of use you warrant and represent that you are at least 18 years of age.

By reading this you accept all of our Terms & Conditions stated here. If you do not agree then you should navigate away from this domain.

We reserve the right to make changes to our Terms & Conditions at any time without warning or prior notification. You should make note of our Terms & Conditions prior to making any purchases on our site.


We take great care and pride when making our products. We are pleased to inform all of our customers that our products comply with the latest CLP Regulation (classification, labelling and packaging) and EU Cosmetics Directive which are the current legislations required to sell products legally in the UK and EU safely.


All of our products are genuinely handmade so there may be some changes to product descriptions.


Betty Whitehouse respects customer privacy at all times and so therefore will never share your information with a third party. Your confidence is guaranteed.


As part of the order process, it is necessary for us to collect some personal information from you. This may include your name, address, phone numbers, email addresses and payment details.

We may use your personal information:

  • To process your order

  • To send you information about our special offer, promotions and updates

  • To communicate with you regarding enquiries, complaints or sales


See our Privacy Policy in full Here.


The content of our website, social media, promotional materials and emails including all text, trademarks, logos and any other design are protected by copyright laws in the UK. 'Betty Whitehouse' the licensors own the intellectual property rights in the website and material on the website. We do not allow any unauthorised attempt to;

  • Copy any material from this website

  • Modify material from this website

  • Distribute or Reproduce any content from our website or social media outlets.

You may view, download for caching purposes only, print pages or images from the website for your own personal use ONLY.


By using this website or any of our products, you agree that you are at your own risk when using any Betty Whitehouse product. We are not liable to any party in contract, tort or negligence for death, personal injury, damage, claim, loss or expenses (for example data, reputation, revenue, profit, business or contacts).

From time to time, our website or associated social media pages may contain links to other sites. Betty Whitehouse assumes no responsibility for the content of such.



Our website includes hyperlinks to other websites owned and operated by third parties. These links are not recommendations. We have no control over the contents of third party websites, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.



Once you have placed your order, we will package and post your item to the addressed specified during your purchase. Please note that we cannot accept any responsibility for address mistakes. We ask that you double check the address before completing your payment.


Payment can be made via Paypal in their secure environment or via an alternative arrangement that should be agreed in advance. Please note that we do not accept cheques as payment. Paypal will accept Visa, Delta, Electron, EuroCard, MasterCard and Maestro (Switch) on our behalf.


Non-payments will result in order cancellation. No compensation will be offered for any payment fail situation.


We can also take card payments over the phone – Call for further assistant. 01245 360297

Visit our Delivery/Returns Policy Here for further details.


Due to the nature of our products, we do not guarantee any of our products or the information that we have provided on our website and/or social media. This includes safety care / instructions  (these can vary depending on the environment). These points (including all others not mentioned here) are for guidance only.

We cannot and will not accept any responsibility for any misuse of our products. Ultimate responsibility remains with the consumer for safe operations of products.


We may revise these terms of use from time-to-time. Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.


Should you have any complaints or suggestions then please email us at


These terms and conditions and our privacy policy, make up our entire agreement between you and us in relation to your use of our website.



The full name of our company is My Little Bath Shop TA/Betty Whitehouse.
Our business address is Ashlea, Boreham Road, Little Waltham, Chelmsford, Essex CM3 3NF.
Our VAT number is 162 5677 90
You can contact us by email to

bottom of page