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Privacy Policy

Privacy Policy
When you provide us with personally identifiable information ("Personal Information") through this Website, we respect your privacy. It is important for you to understand what Personal Information we collect about you during your visit to this Website and what we do with that information. Your visit to this Website and the sale of our goods to you via this Website are subject to this Privacy Policy and our Terms and Conditions. These conditions may change from time to time, so please review them each time that you visit the Site. 

About Us

  • This Site is operated by Betty Whitehouse. Our office is based in Chelmsford, Essex CM3 3NF. 

  • Our ("we", "us", "our"). VAT number is GB1198400 . You can contact us using the following email address:


1. Information Collection and Use 
We do not collect Personal Information about you, except when you provide it to us. When you submit your Personal Information on this Website, you will be asked to consent to the processing and transfers of your Personal Information as set forth in this Privacy Policy. If you would prefer that we not collect any Personal Information from you, please do not provide us with any such information. Except as otherwise disclosed in this Privacy Policy, we will use the Personal Information you provide us through this Website only for the purposes of processing your orders and responding to any comments or questions you have.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of this Website, such as information regarding which of our pages are most popular and general website administration.

We may also use your information to tell you about our products, promotions and special offers that may be of interest to you, by email or by post. In particular, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. All customers are given the opportunity to opt-out of receiving such further information at the time that they give us their Personal Information. However, this decision may be reversed at any time by contacting us on the following number 07952 303304 or by email

Betty Whitehouse London will not sell or rent your Personal Information to any third parties. We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. Sensitive information is not sought through this Website. Sensitive information includes data relating to: race or ethnic origin; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it for the purposes for which it has been provided.

2. Accuracy 
We will take reasonable steps to create an accurate record of any Personal Information you have submitted through the Website. However, we do not assume responsibility for confirming the ongoing accuracy of your Personal Information. If you advise us that your Personal Information is no longer accurate, we will, so far as practicable, make corrections. If any of the information that you provided on registration changes, please update your records immediately by contacting us on the following number 07952 303304. You can also request that your Personal Information is deleted from our system at any time by emailing

3. Cookies 
We use cookies to administer our Website. We will not use cookies in combination with your Personal Information without your prior consent. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you 
are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value. 

One type of cookie is used on this Website: a session cookie (we do not use persistent cookies). Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the Website. We may use a session cookie: 
(a) to track the number of visits to the Website; 
(b) to compile anonymous statistics that allow us to understand how users use our Website such as details of the pages visited per session on the Website and the number of return visits to the Website (we cannot identify you personally in this way); 
(c) to keep track of your current shopping session so that you may retrieve your shopping basket at any time.

(d) Store custom user preferences and personalisation data.

You have the ability to accept or decline cookies by modifying the settings in your internet browser. However, you may not be able to use all the interactive features of the Website, like sharing information on social networking sites, if cookies are disabled. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or

4. Email and Social Networking Opt-Out

  • You can at any time tell us not to send you marketing communications (i) by email by clicking on the unsubscribe link within the marketing emails you receive from us or (ii) by SMS send “STOP” in a message with your FULL name to 07952 303304 (iii) You also may opt out of receiving marketing emails by phoning us direct on the above number.

  • To remove or delete us from your social networking account, follow the instructions from the social network:

       Click Here for Facebook.

5. Third Parties 
We may retain other companies and individuals to perform functions on our behalf in relation to the purposes set forth in this Privacy Policy. Examples include credit/debit card validation and authorisation agencies, data analysis firms such as Google, and webhosting companies. Such third parties may be provided with access to your Personal Information if needed to perform their functions, but may not use such information for any other purpose.


6. Links 
This Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of other websites you link to from our Website or otherwise visit.

7. Business Transfers 
As we continue to develop our business, we might sell certain assets or be sold. In such transactions, user information, including Personal Information, generally is one of the transferred business assets, and by submitting your Personal Information on the Website you agree that your Personal Information may be transferred to such parties in these circumstances.

8. Notification of Changes 
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your Personal Information will be based on the privacy policy in effect at the time the information is used. If the preceding sentence is deemed to violate applicable law, the privacy policy in effect at the time your Personal Information was collected will apply.


9. How To Contact Us
We have taken great measures to ensure that your visit to our Website is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by email at or telephone at (0)
7952 303304. You can also write to us:

Betty Whitehouse London Customer Care, Chelmsford, Essex CM3 3NF.  UK.


10. Personal Data 
Our Company Betty Whitehouse stores no customer financial details (credit or debit cards numbers). Once payment has been processed any financial details in our possession will be destroyed.

11. Your Consent
By using our site, Betty Whitehouse London, you consent to our privacy policy. If you do not wish to be bound by these privacy conditions then you should not use this site.



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