DELIVERY & RETURNS
Delivery and Returns
Below are the costs and estimated delivery times for all orders we send out ~
1). UK Mainland Orders
Standard UK Mainland delivery costs £4.95, or spend £40 or more to receive *free delivery. We aim to dispatch orders within 2 working days of receiving payment. If we anticipate orders to go beyond this timescale we will inform you.
Please note: any orders placed during a bank holiday will not be processed until the next working day.
All orders are dispatched using second class Royal Mail standard delivery which usually takes around 2–4 working days to reach you (dispatch to delivery can be quicker) however, we do ask customers to allow up to 7 working days for delivery particularly during busy periods like Christmas etc.
*FREE STANDARD DELIVERY is only applicable to mainland UK addresses.
UK Scottish Highlands & Islands | European Orders
Currently we only ship within the UK on this website.
If you require international / other delivery costs please contact us directly for a quote.
Please be aware this can take up to 14 working days for your order to reach you.
Please note: if there is additional duty or customs charges added from the country destination, then this is payable by the recipient and is not the responsibility of Betty Whitehouse. Customs policies vary from country to country, and so therefore we cannot predict what they may be. Any further information you need, should be found from your local customs office.
Payment on our site are made via Paypal in their secure environment or via an alternative arrangement that should be agreed in advance. Please note that we do not accept cheques as payment. Paypal will accept Visa, Delta, Electron, EuroCard, MasterCard and Maestro (Switch) on our behalf.
Non-payments will result in order cancellation. No compensation will be offered by Betty Whitehouse for any payment fail situation.
We can also take card payments over the phone - Ring your order through where payment will be taken from a credit/debit card. Call for further details 01245 360297
3). Delivery Information
All our items are glass, so therefore our reed diffusers are delicate objects to post. We do our best to package every order using strong boxes and bubble wrap/box void to hopefully, avoid any damages accruing. Unfortunately, damages can happen during transit which is no fault to ‘us’ (Betty Whitehouse). However, we advise you to check your parcel and notify us of any damages within three working days, and we will do our best to resolve this for you.
Please note: Photographic evidence must always be provided on damaged packages/products via email firstname.lastname@example.org
*We will not replace/resolve your products without photographic proof of damage*
For UK Mainland Orders ~
If you are not happy with your purchase, please email us on the day you receive your order at sales@bettywhitehouse
Please return your order unopened within 14 days of receipt and we will offer you a full refund. The cost of returning the purchase will be at the customer’s own expense. We do not except responsibility for items that are lost or damaged in transit on return. Refunds will only be given if the purchase is returned in the condition it was sent (original unopened packaging and in good condition).
You can cancel your order prior to dispatch. Email us with your order number and a full refund will be given. If your purchase has already been dispatched please refer to our refund policy (point above ↑).
Problem with your Purchase
If in the unlikely event that a problem occurs with your purchase, please email or phone us immediately, so that we can resolve the problem. Contact details are below:
For any other refunds and exchanges problems, please contact us for further help.